Frequently Asked Questions

Everything you need to know about your favorite natural beauty products.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by the original packing slip.

Are your products safe for color-treated hair?

Yes, many of our formulas are specifically designed to be gentle on color-treated hair, helping to maintain vibrancy while providing essential moisture and strength.

Do you offer international shipping?

Currently, we only ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories. We do not offer international shipping at this time.

How do I know which product is right for my hair type?

We recommend using our online Hair Quiz or browsing our collections by hair concern, such as 'Dryness,' 'Damage,' or 'Curl Definition,' to find your perfect match.

Are your products sulfate-free and paraben-free?

We prioritize clean beauty standards; most of our collections, including our best-selling Black Vanilla and Goddess Strength lines, are formulated without sulfates, parabens, or artificial colors.